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9.4Rating
ExceptionalRated by Guests
225Reviews
What to expect
Pros
- 👍Exceptional valet service with friendly and professional staff like Rah and Angel
- 🛏️Comfortable and spacious rooms with modern decor
- 🍽️Delicious food and excellent service at Birch & Bloom restaurant
- 🌟Outstanding customer service from staff members like RJ, Brittany, and Richard
- 🌿Beautiful gardens and well-maintained grounds for relaxing walks
- 🚗Convenient valet parking service with attentive valets like Rah and Richard
- 🙌Warm and welcoming staff creating a friendly atmosphere throughout the hotel
- 🎉Various amenities like hosted happy hours, complimentary drinks, and water stations
- 🐕Pet-friendly environment with amenities and treats for furry companions
- 🏢Modern and elegant design throughout the hotel, creating a luxurious ambiance
Cons
- 🔊Potential noise issues on lower floors, especially if close to lobby or areas with many dogs
- 💰Unclear additional charges like mini-bar fees and valet parking costs
- 🍳Issues with breakfast vouchers and clarity on included services
- 🎵Nighttime disturbances from loud music or doors in certain areas of the hotel
- ⏰Difficulty with specific room requests or accommodations not being met
- 🧹Rooms may require better soundproofing or cleaning standards
- 🤑Perceived high costs compared to local standards, leading to expectations mismatch
- 🛎️Issues with staff friendliness and helpfulness, impacting overall guest experience
- 🍽️Limited breakfast buffet options, causing inconvenience or dissatisfaction for guests
- 🚪Design flaws like bathroom lighting options and room service presentation affecting guest comfort
What this place has to offer
Things to do and ways to relaxFitness center
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish
Where you'll be sleeping










72 m²
1 Bedroom Suite Terrace
1 king bed











109 m²
Hospitality Suite
1 king bed or 1 super king bed












30 m²
2 Queen
2 queen beds









37 m²
1 King Premium Terrace
1 king bed









73 m²
1 Bedroom Suite Dining Area Terrace
1 king bed









34 m²
1 King Premium Balcony
1 king bed










72 m²
1 Bedroom Suite Mobilty Accessible
1 king bed










45 m²
1 King Studio Suite
1 king bed









35 m²
1 King Premium Mobilty Accessible Roll In Shower
1 king bed









30 m²
1 King
1 king bed
What other guests say about this hotel
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